Refund policy

Relatable Designs Return & Exchange Policy

If something isn't right with your order, we're here to help–we'll resolve it quickly and fairly. If you experience any issues with your order-before or after delivery, please contact us directly at support@relatabledesigns.com.

Note: All returns or exchanges must be initiated through Relatable Designs. Items sent back without prior authorization will not be accepted.

At Relatable Designs, every product is made to order just for you using high-quality print-on-demand production. Because items are created on demand, we don’t keep inventory on hand—so returns for size, color preference, or “change of mind” can’t be accepted. However, your satisfaction matters to us. If your item arrives damaged, defective or incorrect, please reach out. 

We’ll Replace or Refund If:

  • Your order arrives damaged or defective (Please submit clear photos showing the issue)

  • You receive the wrong size, color, or design compared to your order

  • There’s a printing error or poor print quality

  • Your package is lost in transit

📅 Contact us within 30 days of delivery and include:

  • Your order number

  • Clear photos showing the issue

We’ll provide a replacement at no additional cost or issue a full refund-whichever is appropriate.

What’s Not Covered:

  • Incorrect sizing chosen by the customer. (please refer to our size guide before ordering)

  • Change of mind after ordering

  • Slight color variations between your screen and the final product (normal in printing)

If you’d like a different size or style, you can place a new order.

How to Start a Return or Replacement Request:

  1. Email us at support@relatabledesigns.com within 30 days of receiving your order.

  2. Include your order number and clear photos of the issue.

  3. We’ll confirm the problem and process your replacement or refund quickly.

We stand behind every product we create and are committed to making sure you have a great experience with Relatable Designs.

💌 Questions? Contact us at support@relatabledesigns.com and we’ll get back to you within 1–2 business days.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. 

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at support@relatabledesigns.com.